How can I track my order?
When your order is shipped, you will receive the tracking number and tracking website link via email.

How long does shipping take?
Shipping time depends on the shipping method you choose. Express takes 2–3 days, Standard takes about 7–15 days, and Economy takes about 15–30 days.

Do you ship internationally?
Yes, we ship to many countries. You can check whether your country is supported by trying to place an order on the checkout page, or by contacting customer service.

Why hasn't my tracking updated?
If your tracking has not been updated for more than 2 days, please contact customer service for assistance.

How do I request a return?
If you need to request a return, please contact customer service.

How long does a refund take?
We will process your refund within 3 business days after receiving the returned item(s).

Can I cancel or change my order?
Orders that have not yet been shipped can be canceled or changed. Please contact customer service. Orders that have already been shipped cannot be changed or canceled.

How do I get the new customer reward?
Please contact customer service, and we will send you an exclusive coupon code.

How long is the coupon valid?
The coupon is valid for one month.

Can I use multiple coupons?
Different coupons can be combined/stacked.

Why didn't I receive my coupon?
You need to contact customer service first to receive an exclusive coupon link. Please confirm with customer service.

Do I need an account to place an order?
Yes, you need to register an account before placing an order.

I forgot my password, what should I do?
You can contact customer service to reset your password.

How do I update my information?
If you need to update your account information, please contact customer service.